Your employees may encounter certain difficulties with clocking in and out. This article outlines the most common errors and suggests solutions to help your employees correct them.

At any time, you can go to the "Attendance" tab -> "Clock logs", to view all clock records, as well as failed attempts and their reasons.

If a radius has been set in the mobile clock settings, it is possible that the employee is not in the right zone.

Q- My employee says they're on site. What should I do?

Validate that the address of your branch or resource is correct and that the geolocation point is in the right place. 📍

For example, if the address is correct but your building is far from the street, it may be necessary to move the geolocation point so that employees can clock in.

To modify a branch location, the administrator must go to "Settings" -> “Branches” -> "Modify."

Then drag the geolocation point to the appropriate location like this:

This point will be used to establish the pointing radius.

To modify the point for a resource, go to "Resources" -> Select resource -> Move geolocation point.

Q- I've validated the location point, my employee is on site and still gets an error message saying they're not on site! What should I do?

The app uses the GPS application on the user's phone.

So make sure your employee has activated precise location in the settings of their iPhone or Android phone.

It can also happen that the phone's GPS needs a little time to update, especially if the Agendrix application was open in the background.

Your employee can close the Agendrix application and reopen it to allow the GPS to update. They can then clock in and out as normal!

If you have authorized employees to clock out of outside of the radius, they must enter the actual time they suggest leaving, as well as the reason why.

If this information is not entered, they will receive the following error message.

All they have to do is enter the information and they'll be able to clock out.

🔍 To confirm that you have given this permission, go to "Settings" -> Attendance and confirm that this option is enabled.

If you have restricted your fixed terminal(s) to certain locations, it may happen that an employee gets the message "You are not authorized to perform this action" when they try to clock in.

To validate this, go to "Attendance" -> "Fixed terminals"

You can then validate whether the location in the employee's profile is associated with a fixed terminal.

If this is not the case, you can either add the location to an existing terminal or create a new terminal for this location.

Your employee can then clock in and out with their PIN.

If the employee enters an invalid PIN, he or she will see the following error message

You can validate their PIN by going to their profile under "Employment".

It may happen that your employee tells you that they have clocked out when in their timesheet you can see a missing end time like this:

In the majority of cases, this occurs when the employee clocks out for a break rather than the end of a shift:

You can validate this by clicking on the time entry, then Log :

You should therefore ask the employee to take the time to select the right option when clocking in.

One way of limiting the number of errors is to activate a parameter that prevents employees with no scheduled breaks from clocking in.

To do this, go to "Settings" -> "Attendance" and activate this setting:

This way, only employees who have a scheduled break will be able to select the break option, while others will only have the option of clocking in and out.