You can view and apply on open shifts through the web and mobile app.
A) 4 Things to Know Before Applying On an Open Shift
1 - You will be notified when open shifts are available
All employees not working during the open shifts times will be notified, so your colleagues can apply too! Be quick to answer 🏎
You will also receive a notification if you are assigned to the shift. If you end up not being selected, the "Request status" bar will be updated. Additionally, be mindful of the answer delay settings set by your organization, as open shifts must be claimed within this time frame. If the delay expires, the shift will automatically be forwarded to the next eligible employee, and you will lose the opportunity to apply.
2 - Open shifts are position and location specific
You will only see open shifts in the positions and locations that are assigned to you.
3 - You can cancel an open shift request
As long as it has not been assigned to you, you can cancel your request to open an open shift by clicking on it.
4 - Once you have been assigned to the open shift, you can't cancel it
If you have been assigned following a request but have changed your mind, you must write to your manager (use the Messenger).
B) Apply on Open Shift
Here are two articles highlighting how to:
C) Troubleshooting Open Shift Applications
Common Barriers to Applying for Shifts
1- Navigating the Right Tabs for Different Roles
If you are unable to apply for a shift despite following the correct steps, it may be due to navigating between different tabs. For example, an employee with multiple roles (e.g., Manager role and personal account) might be using the wrong tab to view and claim shifts.
Solution: Confirm that you are in the correct tab associated with your role to ensure the shifts are visible.
2- Answer Delay Settings
The answer delay is a time period set by your organization during which an open shift must be claimed. Once this delay expires, the offer is automatically forwarded to the next eligible employee, and the original recipients can no longer claim the shift.
Solution: Check the time limit on shifts sent to you and claim them promptly if interested. If you encounter recurring issues with shifts expiring too quickly, contact your admin for clarifications on the settings.
Admin Configurations for Improved Access
Admins have the ability to enhance the shift application experience for all employees by:
1- Adjusting Answer Delay Settings:
Shorten or extend the answer delay period to suit organizational needs and ensure employees have enough time to respond to shift offers.
2- Customizing Open Shift Offers:
Tailor the settings regarding open shift visibility to ensure equitable and accessible opportunities for all employees. By addressing the two main challenges—navigation issues and system setting constraints—you can streamline the open-shift process on Agendrix.