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How do I Change my Password

I forgot or lost my password. How can I recover my password? How do I get a new password?

Mark Borham avatar
Written by Mark Borham
Updated over 2 weeks ago

You can change your password from your profile on both the web application and the smartphone application. Your password is case sensitive and must have a minimum of 6 characters. (Helps keeping your account safe)

Web application

To change your password on the web;

  1. Click on your initials or photo in the top right-hand corner

  2. Click on the “My profile” tab

  3. Go to the “Account security” section

  4. Enter your current password

  5. Create your new password of at least 10 alphanumeric characters by entering it in the “New password” box

  6. Confirm your new password by entering it again in the “Confirm new password” box.

  7. Click on the “Save” button.


Smartphone app

To change your password on the mobile app

  1. Click on your initials or photo in the top right-hand corner

  2. Click on the “My profile” tab

  3. Go to the “Change Password” section

  4. Create your new password of at least 10 alphanumeric characters by entering it in the “New password” box

  5. Confirm your new password by entering it again in the “Confirm new password” box.

  6. Click on the “Save” button.

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