There are many reasons why you may not be able to log in. This article explains what the causes might be and how to correct the problem in different situations.
If you are experiencing issues accessing your Agendrix account or application, here are some steps to help resolve the most common problems.
1) "Where is everyone?"
There is a good chance that your are trying to log in with the wrong e-mail address, or that the invitation has not been sent yet.
Please check with your manager to find out which address is linked to your account.
If you wish to use a different one from the one already linked to your profile, you can change it yourself as follows.
2) An invitation code is requested
If you are having difficulty logging in for the first time following your invitation and a code is requested, refer to your manager who will be able to provide you with the following!
3) The message "Incorrect email or password" appears
A) First cause : Wrong Password
If you are sure that you are using the good email and that it is spelled out correctly, you might be using the wrong password.
Solutions :
Try another one of your passwords if you use multiple ones.
Reset your password by clicking here.
It can take up to 5 minutes to receive the password reset email.
B) Second cause : Wrong email address
If you are sure that you are using the good password and that it is spelled out correctly, you might be using the wrong email.
Solutions :
Try another one of your emails if you use multiple ones
Contact your manager and ask him whats the email in your account.
3) You do not receive a password reset email
There are 3 possibilities:
The password reset email is in your junk mail box.
Have you waited 5 minutes?
You have not yet accepted the invitation to join the organization. If these steps fail, consult with your manager to verify your account activation status or consider resetting the invitation.
4) Unable to See Agendrix App After Accepting Invitation
If you can't find the Agendrix app on your mobile device after accepting the invitation, download it directly from either the Google Play Store or Apple App Store.
5) When to Escalate Further
If you follow these steps and are still unable to resolve the issue, contact your organization's administrator or the Agendrix support team for further assistance.