If you need a shift covered, it is possible to submit a swap or transfer request for that specific shift.
5 things to know before submitting a swap or transfer request
1 - This feature must be enabled by the administrator of the organization
If the feature is disabled, it will not be possible to submit a trade or transfer request.
2 - You can only trade with someone who has the same position and location as you
For example, a cook from Montreal cannot swap a shift with a cook from Toronto.
3 - Displayed shifts may not be available for swapping
In certain cases, it is possible you will not be able to swap a specific shift. The app will tell you the shift is unavailable. Try again with someone else!
4 - Your coworkers can refuse your request
It is possible the coworkers you've selected refuse the request. If you need to swap or transfer a shift and everyone has refused your request, you can contact your immediate supervisor.
5 - All requests must be approved by a manager
You coworker can accept your request, but it still needs to be approved by a manager before the change goes through.
Request a swap
Here are our two articles on how to submit a swap request:
Ask a Shift Swap on the Mobile App
Ask a Shift Swap on the Website