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Why aren't my employee's shifts on auto-clock added to his timesheet?
Why aren't my employee's shifts on auto-clock added to his timesheet?

This article will help you understand why auto-clock doesn't always seem to work.

Angevie Pié-Gaillardetz avatar
Written by Angevie Pié-Gaillardetz
Updated over 3 months ago

Have you activated the auto-clock for your employees' shifts, but it's not reflected in their timesheets?

See below for possible causes.

1- Validate that the setting has not been deactivated

First of all, make sure that the setting is activated in the employee's individual profile.

2- Shift published after the date

In order for the hours to be added automatically to the time sheets, you must ensure that the upcoming shifts are published in advance. Otherwise, automatic clocking will not work.

To find out how to differentiate between a published and a draft shift, click here.

3- Auto-clock setting activated after publication of shifts

If you have created and published shifts for the future and then activate the auto-clock setting, shifts already published before the setting change will not be automatically clocked. Each setting change does not apply in the past, only to futur shifts.

If required, the time sheet can be adjusted manually by a manager.

4- Payroll period closed or finalized

If the payroll period is closed or finalized, time entries will not be created.

You can also check whether an automatic pay period closing time has been set via Settings -> Attendances tab.

Click here to see the full article on this subject.

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