A) Hierarchy
Notifications send to superiors are influenced by the hierarchy of roles in your organization. There are four roles in Agendrix:
Admin
Manager
Supervisor
Employee.
The roles in your organization are accessible in the "Employee" menu.
B) System
Notifications are only sent at the 1st level above to prevent notification spam to all superiors
If the level above doesn't exist in your organization, the notification skips that levels and goes above (ex.: if there's no supervisor, it goes to the manager)
Comment Visibility vs Notifications
All higher roles (e.g., supervisors, managers, administrators) can access shift comments directly within the shift’s comment section. However, notifications about these comments follow a different delivery rule. Here’s how the system works:
Comment Visibility:
Everyone in a supervisory role over the employee has access to view the shift comments in the system.
You may have access to the comment but may not receive a notification.
Comment Notifications:
Notifications about new comments are sent to the employee’s immediate supervisor only.
The absence of a notification popup does not restrict access to the comment itself.
This separation ensures that while those overseeing employees can monitor comments, notifications are targeted based on the organizational hierarchy.
C) Examples
Example 1: You have 2 admins and 25 employees
The 2 admins will receive all notifications.
Example 2 : You have 1 admin, 1 manager and 25 employees
The manager will receive all notifications related to the 25 employees
The admin will receive all notifications related to the manager
Example 3 (multiple locations)
You have 1 admin and 2 locations (Montreal and Sherbrooke).
There are 1 manager and 10 employees in Montréal.
There are 10 employees and no manager in Sherbrooke.
Result:
The manager will receive all notifications from the 10 employees in Montreal
The admin will receive all notifications from the 10 employees in Sherbrooke and those from the manager in Montreal
Example 4: Shift Comment Notification
Consider this scenario where comments are attached to shifts:
You have 1 admin, 1 manager, and 15 employees in a location.
An employee adds a comment on their shift.
Result:
The manager will receive a notification about the shift comment if they directly oversee the employee.
The admin will not receive a notification but can access the shift comment directly in the system.
