There may be several reasons why your employees can't see their schedule. This article will tell you how to fix it.
1- Schedule not published
The most common reason why employees are unable to view their schedule is that it has not been published, yet.
Validate if you see the words "Unpublished" in the top corner of the employee's shifts.
If this is the case, simply publish your schedule using the "Publish" button.
The pencil will then be replaced by a crossed out eye, which means that the schedule has been published, but not see by the employees yet.
2- The employee has two or more employers using Agendrix
Your employees may have more than one employer who is using Agendrix, and may be connected to their other employer organization.
Ask them to confirm in the top left-hand corner that they are indeed connected to your organization.
3- The employee has created a demo account by mistake
Some employees mistakenly create an employer account rather than joining your organization. A quick way to validate this is to check whether the employee has access to the "Settings" tab in their menu (an employee shouldn't have access unless you've given them an administrator role).
If the employee has access to the settings and/or the organization name is not exactly the same as yours, they are not logged in to your organization.
Send them the invitation e-mail, to the same e-mail address they used, by going to "HR" -> "Employees" -> "Invitations" and click on the envelope to the right of their name.
The employee can then go to "My invitations" and accept the invitation.
Suggest that they then delete the mistakenly-created organization by going to "Settings" -> "General" -> and click on "Permanently Delete".
This will avoid any further confusion!
